Honiton Surgery
Honiton Surgery - Marlpits Lane, Honiton, Devon EX14 2NY | 01404 548544
Evening and weekends (Devon Doctors) 0845 671 0270
All current information with regards to Honiton Surgery can be found here on their website.
For information on the Patient Participation Group, established in 2005 to provide an opportunity to discuss developments in the surgery and to hear concerns being voiced by patients, contact Mrs Serena Sexton (01404) 41362. The committee meets four times a year and can be contacted via email. The chair is Mr. Tony Priest.
Evening and weekends (Devon Doctors) 0845 671 0270
All current information with regards to Honiton Surgery can be found here on their website.
For information on the Patient Participation Group, established in 2005 to provide an opportunity to discuss developments in the surgery and to hear concerns being voiced by patients, contact Mrs Serena Sexton (01404) 41362. The committee meets four times a year and can be contacted via email. The chair is Mr. Tony Priest.
Update from Honiton Surgery - 10th January 2025
We are writing to update you, our patients and local community, about the progress that we have made following the flooding in the surgery building.
As you may be aware, we experienced a leak at the surgery over the weekend of 28th December that has caused significant damage to parts of the building. Although the main surgery building has been closed, with the generous support of our colleagues from the Royal Devon University Healthcare NHS Foundation Trust and Sid Valley Practice, we have been able to continue to provide some services.
We are working hard with our insurers to see what we can do to repair the damaged areas. We are waiting for timelines to be confirmed, but based on initial assessments the repair work is likely to take some months. In the meantime, we are working with partner organisations to explore alternative accommodation, so we can provide as many services as quickly and safely as possible.
Due to the damage, we are unfortunately unable to currently offer our full range of services, and we will therefore need to cancel some appointments. Our admin teams are contacting patients to either reschedule appointments or advise of a change of location. Thank you for your patience and understanding during this period.
However, following recent visits from our loss adjustor, a building surveyor and specialist cleaning team, we are pleased to announce that we will be able to recommence some services from the unaffected parts of the building.
From Monday 13 January, we will be offering an urgent care service via our telephone number (01404 548 544) from 9am to 6pm. Our online consultation service will also be open daily and can be accessed from our website, we would encourage patients to use the online service were possible as this will reduce the demand on our phone lines.
Whether you contact us by phone or online, all appointment requests will be triaged and booked by our duty GP team.
Outside of these hours, please continue to access the relevant service for your needs:
- For non-emergency medical help and advice, please visit 111.nhs.uk or call 111
- If you, or someone you know, experiences a mental health crisis you can access support from 111
- You can also visit your local minor injury unit for certain condition or speak to your local pharmacist
- For life-threatening emergencies (for example if someone is unconscious, not breathing or bleeding heavily), please call 999
In addition to our urgent care service, we will be restarting a limited number of clinics from Honiton Surgery. However, due to the need to manage the numbers of people within the building, we would ask that patients only attend the surgery if they have an appointment. We will also continue to provide some clinics from Honiton Community Hospital and Sid Valley Practice.
We are continuing to process prescription requests, which can be made via the NHS App or left in the prescription letter box at the front of Honiton Surgery.
We would like to express our heartfelt gratitude, members of the local community and partner organisations, for the many kind words and offers of help in response to the leak at the surgery. We have been truly overwhelmed by the support we have received.
As work progresses, we will provide further updates over the course of the next few weeks.
Thank you again for your support, patience and understanding.
As you may be aware, we experienced a leak at the surgery over the weekend of 28th December that has caused significant damage to parts of the building. Although the main surgery building has been closed, with the generous support of our colleagues from the Royal Devon University Healthcare NHS Foundation Trust and Sid Valley Practice, we have been able to continue to provide some services.
We are working hard with our insurers to see what we can do to repair the damaged areas. We are waiting for timelines to be confirmed, but based on initial assessments the repair work is likely to take some months. In the meantime, we are working with partner organisations to explore alternative accommodation, so we can provide as many services as quickly and safely as possible.
Due to the damage, we are unfortunately unable to currently offer our full range of services, and we will therefore need to cancel some appointments. Our admin teams are contacting patients to either reschedule appointments or advise of a change of location. Thank you for your patience and understanding during this period.
However, following recent visits from our loss adjustor, a building surveyor and specialist cleaning team, we are pleased to announce that we will be able to recommence some services from the unaffected parts of the building.
From Monday 13 January, we will be offering an urgent care service via our telephone number (01404 548 544) from 9am to 6pm. Our online consultation service will also be open daily and can be accessed from our website, we would encourage patients to use the online service were possible as this will reduce the demand on our phone lines.
Whether you contact us by phone or online, all appointment requests will be triaged and booked by our duty GP team.
Outside of these hours, please continue to access the relevant service for your needs:
- For non-emergency medical help and advice, please visit 111.nhs.uk or call 111
- If you, or someone you know, experiences a mental health crisis you can access support from 111
- You can also visit your local minor injury unit for certain condition or speak to your local pharmacist
- For life-threatening emergencies (for example if someone is unconscious, not breathing or bleeding heavily), please call 999
In addition to our urgent care service, we will be restarting a limited number of clinics from Honiton Surgery. However, due to the need to manage the numbers of people within the building, we would ask that patients only attend the surgery if they have an appointment. We will also continue to provide some clinics from Honiton Community Hospital and Sid Valley Practice.
We are continuing to process prescription requests, which can be made via the NHS App or left in the prescription letter box at the front of Honiton Surgery.
We would like to express our heartfelt gratitude, members of the local community and partner organisations, for the many kind words and offers of help in response to the leak at the surgery. We have been truly overwhelmed by the support we have received.
As work progresses, we will provide further updates over the course of the next few weeks.
Thank you again for your support, patience and understanding.
NHS Integrated Care Board (ICB) for East Devon
ICB’s replaced clinical commissioning groups (CCGs) in the NHS in England in July 2022. To find your local ICB go to www.nhs.uk
Healthwatch Devon |
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Healthwatch is an independent, consumer champion which aims to help people get the best out of their health and social care service. Healthwatch is all about local voices being able to influence how local services are designed and delivered and it positively encourages feedback.
Honiton Health Matters
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Honiton Health Matters provides a platform for organisations and groups to improve health and well-being outcomes for people living in Honiton and the surrounding parishes. The objective is to develop the capacity and skills of the members of voluntary groups in Honiton and its surrounding villages so that they are better able to identify, and help meet, their needs to participate more fully in the community.
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Community Services in Honiton
PALS
The Patient Advisory Liaison Service (PALS) deals with NHS complaints and concerns. 0800 073 0741
For Health and Safety information, training and contacts go to: www.devon.gov.uk/healthandsafetyservice
For Health and Safety information, training and contacts go to: www.devon.gov.uk/healthandsafetyservice
Offwell 'Winter Friendship Group'
TRIP is the Honiton-based charity dedicated to relieving rural isolation and loneliness in East Devon by providing affordable transport, specialised disability equipment and a personal befriending service.
They are a community transport charity that connects you, the service user, to people and provides services to enable easier everyday living. Focusing on reducing isolation and loneliness alongside fairer provision to accessible transport and social inclusion.
The ‘Winter Friendship Group’ is designed to help reduce isolation for people of all ages, particularly those who live in remote areas and might struggle during the winter period.
They are a community transport charity that connects you, the service user, to people and provides services to enable easier everyday living. Focusing on reducing isolation and loneliness alongside fairer provision to accessible transport and social inclusion.
The ‘Winter Friendship Group’ is designed to help reduce isolation for people of all ages, particularly those who live in remote areas and might struggle during the winter period.
Devon Carers
Devon Carers is an information, support and short breaks service run by eight organisations working together to improve the quality of services for all carers in Devon. www.devoncarers.org.uk
Helpline: 08456 434435 (Monday - Friday, 8.00am – 6.00pm; Saturday, 9.00am – 1.00pm)
Helpline: 08456 434435 (Monday - Friday, 8.00am – 6.00pm; Saturday, 9.00am – 1.00pm)
Loneliness
Loneliness is seen by many as one of the largest health concerns we face. Please see here for ways to combat loneliness a initiative provided by Devon County Council.
Kings House Day Hospice in Honiton
Kings House Day Hospice in Honiton opened to the public in March 2015 after a fund-raising appeal that raised £275,000. Day Hospices offer a wide range of specialised therapies and activities as well as mutual support for patients and carers.
At the heart of Kings House is a large, multi-purpose comfortable and flexible lounge. There is also a quiet room for contemplation or conversation, an education room, a consultation and therapy treatment room plus an assisted bathroom with therapeutic mood lighting and water massage. Hospiscare specialist nurses previously based at the town’s hospital are now enjoying a spacious new office at Kings House and Hospiscare day care services previously provided in Seaton have also transferred to the new centre.
More information can be found on the Hospiscare website www.hospiscare.co.uk. Alternatively you can telephone King’s House on 01404 548021 or call in at the centre.
At the heart of Kings House is a large, multi-purpose comfortable and flexible lounge. There is also a quiet room for contemplation or conversation, an education room, a consultation and therapy treatment room plus an assisted bathroom with therapeutic mood lighting and water massage. Hospiscare specialist nurses previously based at the town’s hospital are now enjoying a spacious new office at Kings House and Hospiscare day care services previously provided in Seaton have also transferred to the new centre.
More information can be found on the Hospiscare website www.hospiscare.co.uk. Alternatively you can telephone King’s House on 01404 548021 or call in at the centre.
